As per the Consumer Protection (Distance Selling) Regulations 2000, the Garden Light Shop offer all their customers a cooling off period. Unlike other online stores though, instead of the statutory 7 working days, we are so sure you will love the Techmar system we offer a full 30 days!
If you wish to return goods to us during this time or for any other reason, please ring us on 02085686711 or contact us by email email@example.com. Please note all goods need to be unused and in perfect condition, unless reason for return is to replace a faulty item.
It will be your responsibility to return the goods to us at your own cost and risk. Official Returns Authorisation must be issued by us before you send goods back. Please make sure a copy of your original purchase invoice is included with the return.
Once your goods have been returned and inspected you will be sent a full refund (please note we do not refund postage or carriage costs) within 5 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).
All orders must be carefully inspected upon delivery for signs of breakage or damage that may have happened in transit or the manufacturing process. All such problems must be reported in writing within 3 working days. Claims outside this time may be refused as we cannot claim against the courier or manufacturer.
Delivery will normally be no more than 5 working days from receipt of order and payment. Most orders however are sent out the same day if the order is received up to our 2pm cut-off time, stock depending. Orders received after this time will be handled the day after. All orders are delivered by our chosen delivery partner, Interlink Express and all deliveries must be signed for. An e-mail or text message will be sent to you the day before and on the morning of delivery providing you with an hour time slot for your delivery. If this is not suitable you can re-arrange the delivery date by following the links on the email or text message. Unfortunately the time of delivery cannot be changed, only the day.
Postage charges are for standard First Class mail, and not guaranteed. Delivery is stated at 2-3 days.
All orders over £75 inc VAT destined for the UK Mainland are carriage paid. Certain other areas in the UK carry a premium carriage charge i.e Scottish Highlands and Isles, Northern Ireland, and Isle of Man. If in doubt please e-mail us for a delivery quote.
International deliveries can be arranged upon request. Please email us a list of your requirements and we will provide you with a written quotation including carriage costs.
We always aim to offer our valued customers the best possible price. However if you find the same product(s) offered for sale elsewhere cheaper we will aim to price match them for you. In order for us to do this please supply us details of the pricing and where it is on offer. Unfortunately we cannot price match auction websites and Amazon Marketplace.
Techmar Garden Lights & Led Bulbs
All Techmar products carry a three year warranty.
In the first instance, please contact us via telephone or email to discuss the fault. Please note we will always endeavour to replace faulty components and not complete fittings. Should a fault occur within this period please call the sales team and they will issue returns authorisation which will be required to return any goods. Please do not send goods back without authorisation as it could result in the problem not being resolved. Upon return the goods will be inspected and tested and either the complete unit replaced or the faulty/damaged component. If a fault occurs within the first year, we will pay for the item to be returned, if instructed by us. In years 2 and 3 the item will need to be returned to us at your expense. This warranty applies to all products that are installed in line with the manufacturers recommendations. Your warranty could be void if a product develops a fault and you are not using a complete Techmar system.
All halogen bulbs carry a one year return to base warranty.
All solar products carry a one year return to base warranty.
All have a 5 year warranty.
All other items have a 1 year warranty